Frequently Asked
Questions

You can book directly through our website using the availability calendar and Book Now button on each property page. We also accept bookings by phone at 575-652-1972 or email at info@rockcanyonmgmt.com.

Cancellations made 30+ days before check-in receive a full refund minus a $50 processing fee. Cancellations 14–30 days prior receive a 50% refund. Cancellations within 14 days are non-refundable. We strongly recommend travel insurance.

Select properties offer instant book through our OwnerRez-powered booking system. Other properties are typically confirmed within 2–4 hours during business hours.

A refundable damage deposit is required for most properties. The deposit amount varies by property and is fully refunded within 7 days of checkout, assuming no damages.

Pet-friendly properties are clearly marked in our listings. We require advance approval for all pets, and a pet fee applies. The pet deposit is non-refundable and the amount varies by property. Weight and breed restrictions may apply.

All RCMG properties include dedicated off-street parking. Parking capacity varies by property and is listed in each property's details.

All properties include Wi-Fi, a fully equipped kitchen, premium linens and towels, organic shampoo, conditioner and body wash, pantry essentials, a customized welcome book, and a personalized local area guide. Individual properties add amenities such as hot tubs, fire pits, lake access, and more — detailed on each listing.

Self check-in is available after 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available when our schedule allows — advance notice is appreciated.

We send your property access details and arrival instructions before your stay, and check in with you by text on the day of arrival with keypad codes or lockbox information. Our team is available by phone or text throughout your stay.

We list on all major platforms (Airbnb, VRBO, Booking.com) while also driving direct bookings through our website to minimize OTA fees. We invest in professional photography, dynamic pricing, and targeted digital advertising.

Our standard short-term rental management fee is 30% of gross rental revenue. Long-term rental management services may be offered at different rates depending on scope and services provided. Contact us for a personalized revenue estimate.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), ACH bank transfer, and digital payments. Payment is processed securely through our OwnerRez booking system.

A 50% deposit is due at the time of booking. The remaining balance is due 30 days before check-in. For reservations made within 30 days, full payment is due at booking.